Refund Policy
In short: the 30-day Free plan is your trial, so paid subscriptions are not refundable once active. Static IPs are refunded in full automatically if we cannot allocate them, and are not refundable once allocated. Duplicate or failed payments are always refunded.
1. Software subscription (Pro and Enterprise)
- Please use the Free plan (2 demat accounts for 30 days) to try OrderSlip before you pay.
- Once a paid plan is activated, the fee is non-refundable, in whole or in part. This includes unused days or months, demat-holder slots you didn't use, early cancellation, account closure and a move to a lower plan.
- Upgrades: when you move to a higher plan or a longer period, the unused value of your current plan is credited against the new plan. It is not paid out as cash.
- No refund is due if the account is suspended or closed because of a breach of the Terms of Service.
2. Static IPs
| Situation | What happens |
|---|---|
| Payment succeeds and IPs are allocated | IPs appear in your dashboard within seconds. Charges are non-refundable from this point. |
| Provider cannot allocate the IPs | The system retries automatically for up to 15 minutes. If allocation still fails, the full amount (including GST) is refunded automatically to your original payment method. You get an SMS and email with the refund reference. |
| Renewal of an existing IP fails | Same as above: automatic retry, then a full automatic refund. Your IP keeps working until its current expiry. |
| You don't register, assign or use an allocated IP | No refund. |
| An allocated IP doesn't work | Raise a ticket. If the fault is ours or our provider's, we will replace the IP or extend its validity. This is not refunded as cash. |
3. Payments that are always refunded
- Duplicate payment for the same invoice or order.
- Money debited but plan or IP not activated, for example a gateway timeout. Most of these reverse automatically within 5 to 7 working days; otherwise we refund them on request.
- Wrong amount charged because of an error on our side: the excess is refunded.
4. How refunds are paid
- Refunds go to the original payment method (UPI, card, net banking or the bank account used for transfer).
- We initiate them within 2 working days of approval (automatic refunds start at once). Banks usually credit them within 5 to 7 working days.
- Refunds include the GST charged, and a GST credit note is issued against the original invoice.
- If a coupon was used, the refund is limited to the amount actually paid.
5. How to ask for a refund
For the cases in section 3, email infoorderslip@gmail.com or use Help → Raise a ticket within 30 days of the payment. Please give your registered mobile or email, the payment reference and the invoice number.
6. Chargebacks
Please contact us before raising a chargeback with your bank. If a chargeback is raised for a payment that was correctly charged, we may suspend the plan or static IPs that payment covered until it is resolved.
7. Contact
Customer support: infoorderslip@gmail.com. If you are not satisfied with the outcome, write to our Grievance Officer, Chetan Makwana, at infoorderslip@gmail.com.